Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use and process your personal data through this website and other digital platforms that we use, and how we comply with the obligations of current legislation in this matter. Your privacy is important to us and we are committed to protecting and safeguarding your privacy rights. For any communication related to this Privacy Policy, contact us through the means available on our website.

2. Collection and processing of personal data

Taking into account the profusion of physical and digital means with which you can contact us, we may collect personal data in different ways and for different purposes.

  • Through electronic means of contact, such as email contact forms, comments and messages on social media platforms or message and call communication platforms, your data is archived only so that we can respond to contact requests, respond to orders and possibly control the quality of customer service.
  • When browsing our website, and as a common practice when browsing the internet, we may collect anonymous data that identifies your IP address, your internet browser, pages visited and other preferences, through the use of cookies. Cookies are small files downloaded to your device, which allow measurements, parameterization and additional features. Use is optional but some features may no longer work.
  • Whenever we process an order, we record your data for correct billing and delivery.
  • If we use analytical measurement platforms, online advertising, email marketing or other communication and interaction platforms with customers, we may collect specific individualized personal data or general and anonymous aggregated data about these interactions, namely data on reception, reading and actions related to advertisements, links contained in messages, interactions with features and action buttons, among others.

 

Depending on the platforms we use, we use subcontracted partner entities and companies, which may be in the areas of accounting, IT and software development, marketing or transport, which help us manage the business in a professional manner. These partner entities also have their own privacy policy that respects data protection legislation.

Some international platforms, from organizations such as Meta (Instagram, Facebook and Whatsapp) and Alphabet (Google, Gmail, Youtube, etc.) that we can use, also collect and process your data as part of their business models. These entities have their own privacy policies independent of ours, which are international in scope and which are not managed or controlled by us. You can contact these organizations to find out more about how they manage your data.

Except for these interactions necessary for the legality, sustainability and correct functioning of our activity, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us. In various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you give your permission for the processing of your personal data for the identified and selected purposes. At any time, you can withdraw your consent.

4. Purpose of data processing

The personal data collected by us varies in its purpose, depending on the means and way in which it is obtained. In general, your data will be processed for one of the following purposes:

  • Supply or dispatch of orders, goods or services;
  • Communication and marketing initiatives;
  • Invoicing for purchased products or services;
  • Statistical and technical analysis with a view to improving the provision of services;
  • Clarification of questions, budgeting, management of suggestions, management of complaints and all other customer/user support initiatives and interactions between the parties.

 

In relation to cookies, they may serve the following purposes, treatments and configurations:

  • Cookies related to user accounts: If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies will generally be deleted when you leave the system, however, in some cases, they may remain to remember your preferences regarding the website;
  • Login-related cookies: We use cookies when you are logged in, so that we can remember this action. This saves you from having to log in every time you visit a new page. These cookies are normally removed or cleared when you log out to ensure that you can only access restricted features and areas when you log in.
  • Website preferences cookies: To provide you with the best website browsing experience, we provide this feature to set and remember your choices for how the website runs when you use it, and so that this information can be called up whenever you interact with a page or feature.
  • Forms-related cookies: When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

  • Cookies related to email newsletters: If the website offers subscription services to informative newsletters or other notification and communication systems, cookies will be used to define and remember who to show certain notifications to.
  • Cookies related to research: we may promote surveys and questionnaires to collect interesting information, useful tools or to understand our website users more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after you change pages.

 

5. Data conservation and security

The personal data of customers and other users are kept for the period of time necessary to pursue the purposes for which they were collected, and for the period of time necessary to meet tax, legal and judicial obligations, in accordance with the law. When they no longer fulfill their purpose, they will be permanently deleted or, alternatively, anonymized, no longer being considered personal data as they no longer identify a specific person. Although data management from computer applications and data transmission over the internet does not guarantee complete security against intrusions, we, together with our service providers and partners, make the best efforts to implement and maintain physical and digital security measures, with the aim of protecting your data in accordance with the general regulations in force.

6. Customer/user rights

We guarantee the rights of customers/users as data holders. Therefore, at any time you can exercise your rights of Access, Consent, Rectification, Deletion, Limitation of Processing, Portability, Complaint and Opposition to the processing of your personal data, and for this purpose, you must ask us for its execution, using the contact details provided. If you exercise any of these rights, we will analyze it and respond within 30 days. Please note that changing data management assumptions may create limitations or constraints in the way we communicate with you, whether through the services we provide or through the information we provide, both personal and digital, through electronic applications and our website. We also highlight the fact that there are tax obligations for managing billing data that cannot be changed or eliminated, under Portuguese legislation relating to organized or business accounting.

7. Change to Privacy Policy

This Privacy Policy may be changed at any time and without prior notice. If these changes occur, they will be prominently advertised on the website, for the convenience of customers and users.